Complaints Procedure

We're sorry that you've had to come here, but hopefully we can resolve this...


Your Right to Complain

nSpire Laptops hopes to maintain great quality and keep everyone happy. However, sometimes clients may become unhappy with either our service or products they have received which is not our intention. This is why we have structured a thorough complaint procedure not to only give you the right to complain formally, but to also hopefully resolve your issue.

We take all complaints very seriously and will deal with them confidentially and expeditiously.

Before you reach out to our complaints team it's important that you have already tried to resolve your issue with our customer support team to give them a chance to put things right. You may find that the issue could be resolved more quickly this way. Customer Support contact details are as below:
 

By email: theteam@nspirelaptops.co.uk

Or by phone: 01305 300027

If you still wish to go ahead with your formal complaint you can write to us by letter. Complaints can be addressed to our Client Complaints Team, and please ensure any and all information applicable to your complaint is included in the letter, for example, your order number, account ref number, invoice dates and anything you think would help us deal with your complaint more efficiently.

Your complaint will be dealt with by our in-house Client Complaints Team but will also always be overseen by an executive of nSpire Laptops. You can request your complaint to be notified by our Director/s by requesting this in your letter, however, please be aware it may take longer to get a response.

Review Of Your Complaint

Your complaint will be reviewed by our Client Complaints Team and an executive, if your complaint is about a particular executive, manager or employee they will not be involved in the decision making of your complaint, however, our team will investigate the issue by talking with them.

We aim to respond to your complaint within 14 working days and will keep you updated every step of the way.

Where To Send Your Complaint

nSpire Laptops
Complaints Team
First Floor Offices, Unit 2
29 St Thomas Street
Weymouth
DT4 8EJ
United Kingdom

**nSpire Laptops was bought by the nSpire Group (UK) Limited on the 06/09/2018 and is now currently under new management. If your order was placed before the 06.09.18 and you need assistance please email 11010167@nspirelaptops.co.uk