Your right to complain
nSpire Laptops hopes to maintain great quality and keep everyone happy. However, sometimes clients may become unhappy with either our service or products they have received which is not our intention. This is why we have structured a thorough complaint procedure not to only give you the right to complain formally, but to also hopefully resolve your issue.
We take all complaints very seriously and will deal with them confidentially and expeditiously.
Before you reach out to our complaints team it's important that you have already tried to resolve your issue with our customer support team to give them a chance to put things right. You may find that the issue could be resolved more quickly this way. Customer Support contact details are as below:
By email: firstname.lastname@example.org
Or by phone: 01305 300027
Your complaint will be dealt with by our in-house Client Complaints Team but will also always be overseen by an executive of nSpire Laptops. You can request your complaint to be notified by our Director/s by requesting this in your letter, however, please be aware it may take longer to get a response.
Review Of Your Complaint
We aim to respond to your complaint within 14 working days and will keep you updated every step of the way.
Where To Send Your Complaint
First Floor Offices, Unit 2
29 St Thomas Street
**nSpire Laptops was bought by the nSpire Group (UK) Limited on the 06/09/2018 and is now currently under new management. If your order was placed before the 06.09.18 and you need assistance please email email@example.com